This position is well suited for the candidate looking to leverage his or her expertise in analysis of issues, understanding of software development, and knowledge of operating systems, multi-core processors, and networks in an exciting, dynamic environment. In this role, the candidate will be part of development's systems engineering group, which is responsible for providing complex, third level software product support. Systems engineering gets involved when other support teams closer to the client are unable to resolve an issue regionally. This team works closely with software developers, regional second level support teams globally, and other third level support teams within the organization.
Analyze, replicate, and resolve complex issues with use of our APIs; manage case referrals from the organization's 2nd level support team and other development centers; assist those teams in managing and bringing to closure client issues in an effective and timely manner.
Develop expertise in specific API software products, focusing on capabilities of these APIs, use within an application, and behavior within various configurations
Be knowledgeable on system tools, procedures, and documents across Linux, Solaris, and Windows that aid in the operation, troubleshooting, and support of API products and system
As time permits, contribute technical articles and content for use by the Thomson Reuters technical community
5 or more years of computer software development experience
bachelors degree in CS, Engineering or related; masters strongly preferred
experience developing in C, C++ and Java languages, in a multi-threaded environment
strong, demonstrated analytical troubleshooting skills
demonstrated experience in problems solving within a technical, software development environment
strong written & verbal communication skills
solid, demonstrated experience with Linux, Solaris and Windows operating systems
The ideal candidate will also have:
market data industry-based experience
experience with our API and infrastructure products