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A short and amusing tale of tech support...

I guess it is true that the dumber you are, the smarter you think you are.

V: V joined
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M: Where did my website go? https: Connection refused. 
   http: Displays the standard 'site doesn't exist' kind of page. 
   I cannot dial in via SCP. 
V: Hello Michael. My name is V and I am happy to help you.

snip (standard user validation stuff)

V: Which is the effected site?
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M: Both. https://michael-thomas-greer.com is the main site -- I just 
   activated SSL today. https://michaelthomasgreer.com simply redirects 
   to the main site. Neither connect.
V: Let me check it, give me 4-5 minutes please.
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M: Okay
 

about 20 seconds later...

V: Did anyone help you to write a code for your site?
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M: No, I wrote it myself.

   The site worked fine earlier today, and works fine on my local 
   machine Apache server.
V: Okay, the you need to find the below path and you need to modify 
   one line from "http" to "https"

   This line is in "http"  A form with the action of 
   "http://www.google.com/search" exists in the source code of 
   the tested page.

   Please modify it to "https"

At this point I know that V is useless to me.

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M: Not to be rude, but you clearly have no idea what you are talking
   about. Can I escalate to someone who can help me?
V: The issues for the ssl would be either the ssl is not enabled
   properly, or the padlock is not set up properly. But in your case,
   both are fine. I even cleared the server cache

   When I checked here, it is showing me to change a path.

Now I'm annoyed. V has ignored my request for escalation to a higher tier of technical support and is now lying to me.

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M: That is a LINK to ANOTHER site. It has nothing to do with the
   ERR_CONNECTION_REFUSED problem [provider] is serving me.

   Can I please speak with someone in a higher level technical
   support ring?
V: Sure, But  you will be getting the same solution from them,  I can
   see that the link that I have mentioned above exists in your source
   code.

   By checking that, I suggested you to modify it.

   I clarified with my higher team now, and I got the same answer.
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M: O my goodness you guys are idiots. I'm done with you today.
  


To be clear: I am actually very happy with my hosting provider. I am not happy with some of their tech support people on the other side of the Earth.

The last time I talked with one of them (earlier today) she was very knowledgeable and helped me quickly. This time, though...
Just had to share.

In any case, whatever V did (clearing the server's cache?) fixed it. Thankfully.
Last edited on
So they cache outgoing responses from the customer's server? Does that have any chance of working?
LOL, looks like it, doesn't it? I have no idea. My pages use html includes for header and top-body stuff, but they don't use any other CGI, so IDK.
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