|Reviews on the internet can kill a company very easily even if they are false|
Very true, they can kill a company. That is why it is considered bad business for respectable companies not to handle this type of problem promptly. The fact they refused to talk to me indicates that they don't care.
Understand that the amount of money I am talking about is less than professional would earn in a couple of hours--So why would they simply not return the money? Remember you prepay with GoDaddy and I never used the service, I never used the service, and I contacted them the same day I saw the unauthorized charge on my credit card.
I had the credit card place a hold on the payment. They responded to the credit card company that they have a no refund policy that is clearly stated in their terms of service.
BUT I NEVER REQUESTED THIS SERVICE, so it is not a refund it is an improper billing.
So why is GoDaddy doing this:
1.) They don't care enough to review my problem.
2.) False billing is a major source of revenue.
Please understand my goal is not just to get my money back--becuase it is a trival amount. My Goal is to chase away more business from them than they would get simple by acting like a respectable company.
You are defending a company the you don't even have one-year of history with. You do understand that your rates will go up three-fold at the end of your first-year. They don't hide their rates--I hope you read your contract.
I implied that criminals don't care about customer service--and stated that GoDaddy has provided me with no customer service. I also stated that this company was unwilling to talk to me, but willing to talk to my credit card company.
I have two hours invested fighting with this company, and will probably have another two until they realize that I will cost them more than it is worth. Yes, I will lose money to keep them from getting away with this.