| User info | |
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| User name: | interpersonalskill |
| Name: | Interpersonal Skills |
| Location: | Australia |
| Website: | http://paramounttraining.com.au/training/advanced-interpersonal-skills-communication |
| Bio: | Soft skills are anything from self-esteem to interpersonal skills but whatever, they're really the key to making it in the professional world. If you want to be a success, then you have to master these skills. This class will discuss how to set clear goals, how to measure others' performance, and even best practices for having equally important discussions with your staff. By the end of this six-week program, you will: Be aware that everyone on your team has something to offer, Be aware that there is always a chance that the other person on your team may not be the best person for the job, Be aware that it's okay to ask for help from your manager and Learn how to give praise to your employees instead of criticism. With this information, you'll have everything you need to become an extraordinary person!
Skills in interpersonal skills include how well you listen to others, how well you manage anger and frustration, and how you respond to others who make you feel uncomfortable or undesirable. When you learn how to better control your emotions, you'll increase the amount of trust you have with your coworkers. And, when you have more trust in them, you'll also gain an increased amount of empathy because people feel connected to those who show more emotion. Empathy is the key to building relationships with others. A very valuable skill in interpersonal skills is emotional intelligence. Emotional intelligence is defined as the ability to recognize, understand, and manage one's own emotions. You may think that you already know all of the things you should be doing and the emotional intelligence you already possess is quite powerful. However, there are times that you may not recognize how your emotions are affecting your actions. Your emotions may be quite strong, but your mind is not aware of them. Empathy helps us understand others. We all share the same basic emotions-anger, fear, happiness, frustration, etc.-and then we each add different components to those basic emotions. If someone is angry at you, your heart rate increases; if they are frustrated with you, your breath becomes shorter; if they're sad, you might even burst into tears. You can see why understanding others means improving your interpersonal skills. The third skill we will discuss is self-esteem. Self-esteem is the belief that you are worthy of being in a given situation. Most people give little thought to their own self-esteem, much less to the level of self-esteem that they need to feel confident and successful in social situations. Self-esteem is tied closely to emotional intelligence. If you have low self-esteem but high emotional intelligence, your communication and interaction skills will be much better than if you only have high self-esteem but poor emotional intelligence. Your emotional intelligence will help you know how you should respond to certain situations and how to understand others. People who are highly skilled at interpersonal skills also tend to be highly skilled at other types of skills as well. For example, people who are great at managing their anger and controlling their tempers are also great at other interpersonal skills such as building relationships. On the other hand, the same person who lacks in social skills may be a great manager or business owner. Empathy and self-esteem are much more important than what we think. If you want to develop these personal skills, your first step is to work on improving your emotional intelligence. That's where I see the two skills working together. Improving your emotional intelligence is the first step toward improving your interpersonal skills. Once you learn how to control and manage your anger, the next steps are learning how to communicate effectively with others. And the best place for you to learn those communication skills is from someone like Daniel Goleman who has done a lot of research on how emotions affect communication affects emotions. |
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